Returns & Exchanges
At Thymes, we want you to be completely satisfied with your purchase of our signature fragrances and body care. If you are not entirely happy with your order, we accept returns of unused items within 30 days of delivery.
Initiate Your Request
Contact our Customer Experience team with your order number and the details of the item you wish to return or exchange.
Prepare Your Package
Carefully pack the unused products in their original packaging to ensure they are protected during transit back to our facility.
Affix Shipping Label
Apply the provided prepaid return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing